We recognize and appreciate the importance of forward- thinking and modern technology – it is what helps us, and our clients, to stay ahead of the game. Thanks to the evolution of technology, that makes it easier than ever to outsource customer interactions but without compromising on quality.
Industry leader for call center outsource
Values that put the customer experience
We put our clients first in all that we do. We are always looking for ways to create positive experiences for our clients. We are trained to focus on aiding the customer by thinking laterally and using initiative. There is no one-size-fits-all approach.
Evergreen technology ecosystem
Technology is at the heart of what we do. Our full customer relationship management service is underpinned with our innovative technology and our investments, we can quickly adapt to our clients’ changing needs and business demands.
Evergreen technology ecosystem
Technology is at the heart of what we do. Our full customer relationship management service is underpinned with our innovative technology and our investments, we can quickly adapt to our clients’ changing needs and business demands.
All-round expertise and experience
At Soong Yuan, we know exactly what matters to businesses when it comes to the management of their customer interactions. Our team, all of whom are experts in various areas, and, of course, customer service, are underpinned by the leading employee retention rate in the industry.
Whats included? Your Outsourced Call Center
Call Handling & Consumer Hotlines
We will take care of the technical aspects of the services for you and respond to complex consumer enquiries.
Emergency Response & Crisis Hotlines
We route calls through your business and take calls when your organization needs to respond to an emergency or a crisis.
First Line Response
We are always available to respond and handle urgent issue quickly.
Subject Matter Experts
We have dedicated teams for every sector and aspects. Be it marketing campaign enquiry line, surveys or management.
Reports
Our reports allow you to review ad identify potential efficiencies across your operations.
Complete 24/7 Cover
We operate 24/7/365 to provide complete cover. Your customers can always speak to a human at the other end of the line.
An affordable and flexible solution for amazing customer service
We love to help businesses of all sizes to meet its business requirements, so our packages cater for all companies and all budgets.
We provide a bespoke solution that is tailored to the needs of your business when you outsource customer services with Soong Yuan.
We love to help businesses of all sizes to meet its business requirements, so our packages cater for all companies and all budgets.
