about us

Soong Yuan, the premium and leading roadside assistance, is the trusted way to find and order roadside assistance from the web, mobile phone or tablet, 24/7, nationwide. Founded in 2006, Soong Yuan was established to reinvent the towing and roadside experience for motorists, insurance companies and others making roadside assistance a main driver of their customer retention. Over the last several years, Soong Yuan has continued to invest in cutting-edge digital technology while also expand across various industries, including vehicle transports and marketplace logistics. Since our founding, Soong Yuan has helped millions of stranded motorists get back on the road safely.

Soong Yuan powers a flexible roadside assistance and vehicle transport solution to the benefit of insurers, fleets, foremost brands across the automotive and other transportation-focused verticals. Soong Yuan delivers most innovative digital roadside customer experiences and meet scalable same- day or advance scheduling on-demand vehicle transport.

Soong Yuan, with an expansive service fleets of over 100 modern and reliable vehicles have varying carrying capacities that can safely load, transport and unload an extensive range of vehicles, plant and equipment. In addition, the entire fleet are fitted with 8 in-truck cameras strategically placed to record all movements in and around the vehicle and provide the capability to live stream the operation. All fleets are managed within Soong Yuan’s safety and quality management systems including daily inspection, regular maintenance, audits, service and branding.

At Soong Yuan, all of our accredited professionals are licensed and insured, and they have all passed a thorough background check. Our trained and qualified specialists are experienced in all aspects, regardless of local or long distance. We are exceptional in redressing minor roadside situations such as flat tires, dead battery jump starts or even a replacement, vehicle lockouts, and tow recovery from muddy surfaces or ditches. Our personnel have many years of outstanding service to the public that exceeds the industry criteria for customer protection, road safety, and occupational safety.

At Soong Yuan, all of our accredited professionals are licensed and insured, and they have all passed a thorough background check. Our trained and qualified specialists are experienced in all aspects, regardless of local or long distance. We are exceptional in redressing minor roadside situations such as flat tires, dead battery jump starts or even a replacement, vehicle lockouts, and tow recovery from muddy surfaces or ditches. Our personnel have many years of outstanding service to the public that exceeds the industry criteria for customer protection, road safety, and occupational safety.

Soong Yuan boasts the largest fleet in Malaysia, kitted out with advanced dispatching technology that gets us to motorists in need – every 10 second, so there is no time wasted from the time of receiving the call to the actual towing and roadside process being initiated.

For greater customer satisfaction, real time tracking has been integrated on our fleets. Knowing the fleets’ real-time locations allows to dispatch the nearest fleet to a stranded car and to communicate the expected arrival time to the motorist. Updates could be provided via phone or text, before, during and after, if the motorist is not convenient to be at the delivery.

Untimely breakdowns are dreadful. Stranded on the roadside can be unpleasant and stressful. The only thing that matters is seeking help, under such potentially dangerous situation. As of now, roadside help implies fatiguing phone calls and endless waits. Fortunately, Soong Yuan has developed technology that never gets any easier – simply tap a button on your phone and Soong Yuan has you covered.

Road troubles are enough of a surprise for the day. Motorists in need of a fast, safe roadside help, will always be informed of the cost of towing or repair assistance before any service is performed,without needing a membership. Soong Yuan prides on providing exceptional service at the most reasonable rates.

With achieving more than 90% of ETA over the traditional motoring organization, Soong Yuan turns a breakdown into a breakthrough.

Soong Yuan’s goal has been exactly the same from day one: to protect the motorist and put the motorist interests first. The world is changing rapidly, and the consumers have evolved, so has Soong Yuan. Some values always remain the same for Soong Yuan. A desire to deliver: